Submit the issue
Use the form below or email support with the booking details and requested resolution.
Raise a grievance ↗Customer care
Grievance and Customer Support
Tell us what happened. We will record the issue, review the booking and supplier information, and guide you through the next step.
01How we help
A clear path to resolution.
Start with the SeeMyTrip support team so we can investigate the issue with the right records.
Include your booking reference, traveller name, travel date, a clear description and any earlier correspondence. Never send card PINs, CVVs or one-time passwords.
02Support process
From complaint
to closure.
Receive acknowledgement
We record the complaint and respond with an acknowledgement or request for missing information.
Investigation
We review payment, booking and supplier records and coordinate with relevant service providers.
Resolution
We communicate the available remedy, action taken or reasoned response.
Escalation
If unresolved, reply to the case communication and request review by the grievance contact.
External remedies
Nothing here limits rights available through regulators or consumer forums under applicable law.
03Raise a grievance
Help us investigate properly.
Provide one submission per issue. Keep your booking and payment references ready.
info@seemytrip.com ↗Complaint details
Escalation information
SeeMyTrip should publish the verified name, designation, telephone number, email and address of its appointed Grievance Officer here before launch. Until those details are approved, grievances submitted through this page route to the general support mailbox.
Consumer assistance
If you remain dissatisfied after using the internal process, you may use remedies available under Indian consumer law, including the National Consumer Helpline. This does not replace any mandatory process or right.